FAQs

The ev¹c brings smart sensing, Quad-Drive power and advanced steering into one everyday mobility vehicle. It is designed to make daily movement feel safer, smoother and more relaxed, whether you are indoors, outside or moving through busy spaces.

The ev¹c is designed for users between 25 kg and 160 kg. Children should only use it with full adult awareness and close supervision at all times. An adult should make sure hands, feet and clothing are kept away from gaps, openings and moving parts.

Yes. The recommended user weight range is 25 kg to 160 kg.

No subscription is needed for the main released features. Core driving and safety features are included with the vehicle. Some cloud-based services, such as cellular features, may be treated separately.

Sensors are used to support safety and driving features. They are not designed to run continuously or collect data without user control. Data is used to support product operation and safety, not for unrelated advertising or marketing.

You can find the serial number on the onboard screen under the Information section. It can also be found on the product body by removing the seat cushion and checking the seat module area.

The ev¹c is built from separate modules. The total weight excluding the battery is around 63.8 kg. The battery weighs around 5.8 kg. Individual module weights may vary slightly.

The front chassis is around 18.2 kg, the rear chassis around 19.8 kg, the seat around 18.4 kg, the main arm around 7.4 kg and the battery around 5.8 kg. Figures have a small tolerance.

With the standard seat and backrest fitted, the ev¹c measures around 1046 mm long, 584 to 660 mm wide and 872 to 982 mm high.

The usable foot area is around 31 cm, with a total footplate length of around 34 cm.

The ev¹c supports users from 25 kg up to 160 kg.

The ev¹c uses four motors, with active front steering and rear-wheel drive. The two rear drive motors can each deliver up to 1000W peak power.

The ev¹c is designed to handle slopes up to 13°. Its incline system adjusts speed and acceleration based on the slope angle to support safer driving.

The ev¹c has five speed levels, with a top speed of up to 8 mph or 13 km/h. Local rules may affect permitted speed.

The ev¹c does not have built-in indicators. It does include a horn function that can be assigned to the multi-use button, with adjustable volume.

Yes. The ev¹c includes under-seat storage as standard. Optional rear storage and side storage accessories can add more space for daily items.

Yes. Optional accessories include a phone and cup mount, along with other add-ons for everyday use.

These are not included as standard. A higher backrest accessory is being developed to provide extra head support.

The ev¹c uses a 360° sensing system to watch the surrounding area. In Manual Mode, the joystick can vibrate when an obstacle is detected. In Co-Pilot modes, the system can help adjust steering, slow down or stop in supported situations.

Yes. Smart assistance can support safer movement, but the user must stay aware and responsible for safe driving at all times.

The point cloud map currently covers up to around 4 metres. This may improve with future software updates.

The Waypoint feature currently supports routes up to around 300 metres. Longer routes may become available through future over-the-air updates.

LiDAR can react very quickly, but stopping distance still depends on speed, surface, load and braking limits. The system cannot guarantee a full stop in every sudden or close-range situation.

Detection depends on the height and shape of the object. As a guide, vegetation around 20 cm or taller is more likely to be detected, while lower vegetation may be treated as passable ground.

The ev¹c includes a lower safety zone that can detect objects such as feet, paws and other low items near the base of the vehicle. Detection still depends on the object’s height, shape and position.

Yes. In supported modes, the rear camera can help detect movement behind the ev¹c, including feet and pets, to make reversing more controlled.

Software updates are installed over the air. On the onboard screen, open Information and check the software version section. Make sure the ev¹c is connected to Wi-Fi and has enough battery before starting.

Yes. The ev¹c can save up to five maps. You can create, switch between and delete maps based on where you use the vehicle.

Each map supports a single-level area within a maximum radius of around 150 metres from the starting point used during mapping.

Not at this stage. Extra input methods may be explored in the future through third-party integrations, but there is no confirmed release date.

The app is needed for initial registration and activation. After activation, the main driving modes can be used without the app.

The app supports iOS and Android devices.

No. Sensing, path planning and vehicle control are handled onboard. Cloud features, such as AI assistant tools and over-the-air updates, need Wi-Fi or cellular data.

Core smart driving functions continue because they run onboard. Cloud-based features may pause until the connection returns.

With the 640Wh long-range battery, the ev¹c can travel up to around 20 miles or 32 km in controlled test conditions. Real range will vary based on speed, terrain, user weight, temperature and active features.

Range changes with driving style, surface, gradients, load, temperature and feature use. Smart sensors and onboard systems also use power, even when the vehicle is not moving.

Use Range Mode when suitable and switch to Sleep Mode when the ev¹c is idle. This helps reduce power use from active systems.

The 288Wh flight-safe battery can provide up to around 9 miles or 14.5 km, depending on conditions.

Under normal temperatures, it can charge to around 80% in about 1.2 hours and reach full charge in roughly 2 to 2.5 hours. Very hot or cold conditions can increase charging time.

The long-range battery is rated for around 3,200 full charge cycles under typical use.

You can remove the battery and charge it separately, charge through the port beneath the armrest cover while the battery is installed, or charge directly through the battery charging port while installed.

The ev¹c can charge from 0% to 80% in around 2 hours. A full charge takes around 4 hours.

Keep the battery away from extreme heat or cold. Avoid direct sunlight, especially inside a hot vehicle. For long-term storage, keep it partly charged and check it every few months. Stop using the battery or charger if you notice damage, heat, swelling, leaks or unusual smells.

The official battery and charger include charging protection and stop charging when full. Do not use third-party chargers.

Yes, if the power station can provide enough continuous AC output. A continuous output above 400W is required, with 500W or more recommended.

Yes. The backrest angle and height, seat height, armrest width and armrest height can all be adjusted. The armrests and footplate also fold to help with transfers.

Yes. The backrest can be manually set to three incline positions: 13°, 16° and 19°.

A high-back accessory is being developed to provide more head support.

Yes. The seat cushion is removable and can be replaced with a compatible third-party cushion.

Yes. The touchscreen, joystick and control button module can be moved between the left and right side to suit the user.

A standard safety belt is available for basic positioning.

The footplate and tie-down hook area include mounting points that may support certain foot or leg support options. Any added support must not block sensors or interfere with operation.

The ev¹c uses active steering, powerful rear motors and four-wheel independent suspension to help give a stable ride on many uneven paths. A test drive is recommended before purchase.

Yes. It has four-wheel independent suspension for comfort and stability.

Yes. It can handle paved surfaces, cobbled streets and many everyday outdoor areas. Users should always follow local rules and drive safely.

Yes. In Co-Pilot mode, the ev¹c can detect tables and nearby objects to help position the user comfortably. The armrests can also flip up, and the app can help with small position adjustments.

When the armrests are raised, the sensors in them are inactive. Drive carefully and manually check the surrounding area to avoid bumps.

The ev¹c can handle pavements, gravel, bark, grass and trails. Deep sand and muddy ground are not recommended because the wheels may lose grip.

Yes. It can handle obstacles up to around 2 inches or 50 mm.

The ev¹c is rated IPX5 overall, and the battery is rated IPX6.

The ev¹c has a modular design and can be separated into five modules, including the battery, to make transport easier.

The heaviest module is around 19.8 kg.

Protective covers are included for the LiDAR, screen and joystick. These help with routine marks and scratches, but they cannot protect against serious drops or heavy impacts.

This depends on the car. Because the ev¹c separates into modules, it can fit into many compact SUVs and larger vehicles.

The 640Wh long-range battery is not permitted for air travel. The 288Wh flight-safe battery is designed to meet airline battery transport rules, but each airline has its own approval process.

Yes. Always contact the airline before travelling and request approval in advance.

The ev¹c includes tie-down and securement points beneath the chassis, allowing it to be secured with standard tie-down methods.

It may be mechanically adapted for certain vehicle docking systems if the dimensions and interface match. Compatibility should be checked with the docking system supplier or a qualified installer.

No. The ev¹c has not been crash-tested as an occupied vehicle seat. Users should transfer to a certified vehicle seat before the vehicle moves.

The ev¹c is rated IPX5 overall. The battery is rated IPX6.

Use a soft damp microfibre cloth for regular cleaning. Sensor areas should be wiped gently with a clean damp cloth. Avoid solvents and do not scrub sensor surfaces with force.

Check the ev¹c regularly and follow the repair and maintenance guidance in the user manual.

Contact support if the ev¹c is not working correctly, has performance problems, makes unusual noises, gives warning alerts, smells unusual or still has issues after basic checks.

Stop using it straight away and contact official support or your authorised dealer for advice.

Retailer and dealer availability depends on your region. Evolution One can help UK customers with pre-order information, test drive details and support options.

Pricing can vary by region, tax rules, delivery area and order route. Check the product page and checkout details carefully before placing an order.

Available payment methods are shown at checkout and may include major cards and supported digital payment options.

Finance or instalment options depend on the payment provider, region and local dealer availability. Available options will be shown during checkout where supported.

Refunds for instalment payments are handled by the payment provider. Full refunds usually cancel remaining payments, while partial refunds may reduce the remaining balance.

Cancellation terms depend on the order status and policy at the time. Contact support as soon as possible if you need to cancel.

Contact the support team or your authorised dealer with your order details, proof of purchase and any questions you have.

Yes. Products bought through official channels or authorised dealers are covered by warranty under normal use, subject to the warranty terms.

Warranty length can vary by component, including the frame, key components and wear parts. Check the warranty policy for the full details.

For use, software or repair questions, contact official support, the app support channel or your authorised dealer.

The warranty usually starts from the product activation date recorded in the system.

Provide your serial number or proof of purchase to customer support. They can check the warranty status for you.

Support may be limited in remote areas or places with restricted logistics. Extra shipping or handling costs may apply depending on the case.

Warranty may cover performance failures caused by material or manufacturing defects during normal use and maintenance.

Common exclusions include misuse, failure to follow the manual, accidents, impact damage, water ingress outside the stated rating, unauthorised repairs, modifications, normal wear and second-hand products.

Contact support through the app, the website support channel or your authorised dealer. They will guide you through the next steps.

You will usually need the serial number, proof of purchase, a description of the issue and photos or videos where useful. Extra details may be requested depending on the fault.

After-sales parts are planned for local warehouse stock alongside production shipments to support service and repair needs.

Software issues can often be checked remotely through support channels. The technical team may provide guidance, updates or troubleshooting steps.

The ev¹c is modular, so some hardware issues may be handled by replacing the affected module rather than replacing the whole vehicle.

Repairs carried out during the warranty period do not remove your original warranty rights. Repaired or replaced parts are covered according to the warranty policy.

Contact official support or your authorised dealer. Do not take the ev¹c apart or attempt repairs yourself, as this may affect warranty cover.

Replacement parts usually follow the remaining warranty period of the original product. If the original warranty has ended, the replacement module may have its own cover under the after-sales policy.

Repair time depends on the issue, diagnosis, parts availability and shipping. Support will advise once the problem has been assessed.

Shipping costs depend on whether the issue is covered by warranty and the agreed service plan. Out-of-warranty issues or damage caused by misuse may involve shipping costs.

Repairs covered by warranty are usually carried out without repair charges. If the issue is outside warranty, costs may apply.

Paid repairs may apply if the product is out of warranty, damaged by accident or misuse, altered without authorisation, repaired by someone unauthorised, or if worn consumable parts need replacing.

Costs are based on the affected module, parts, labour and shipping where relevant. Support should confirm the cost before repair work goes ahead.